The Knowledge Base is the foundation of Generate’s intelligence. It’s where your organization’s documents live, and it’s what the AI draws on to answer your questions accurately.
Knowledge Base overview

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What is the Knowledge Base?

Think of it as your team’s shared brain. When you upload a document to the Knowledge Base, Generate doesn’t just store it — it reads and understands the content so it can find the right information when you ask a question. Unlike a simple file search, the Knowledge Base uses semantic search. This means it understands the meaning behind your question, not just the keywords. Ask “What’s our policy on remote work?” and it will find relevant content even if the document uses the phrase “work from home” instead.

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How It Powers Your Conversations

1

You ask a question

In any conversation, you type a question in natural language.
2

Generate searches the Knowledge Base

The platform finds the most relevant sections across all your uploaded documents.
3

The AI crafts an answer

Using the relevant content as context, the AI generates a clear, accurate response with references to the original sources.
How the Knowledge Base feeds into chat responses

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The Knowledge Base Panel

When you’re in a chat, you can open the Knowledge Base panel on the right side of the screen. It shows:
  • Documents used — Which files contributed to the current answer
  • Relevance — How closely each source matched your question
  • Document preview — A quick look at the source content
Knowledge Base panel in chat view

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Next Steps

Upload documents

Add your first documents to the Knowledge Base.

Supported formats

See which file types you can upload.

Manage documents

Organize, update, and remove documents.