General
What is Generate Enterprise?
What is Generate Enterprise?
Generate Enterprise is an AI-powered platform by Iterate.ai that helps your team find answers, automate tasks, and work smarter using your organization’s own documents and data. Learn more →
Who can use Generate?
Who can use Generate?
Anyone in your organization who has been given access by an administrator. Generate is designed for all knowledge workers — not just technical users.
Is my data secure?
Is my data secure?
Yes. Your documents and conversations stay within your organization’s environment. Generate does not use your data to train AI models. Your administrator controls data access and retention policies.
Which AI models does Generate use?
Which AI models does Generate use?
Generate supports multiple AI providers including OpenAI, Anthropic, Mistral, Groq, Cohere, and AWS Bedrock. Your administrator chooses which models are available for your organization.
Chat & Conversations
How does the AI know about my company's information?
How does the AI know about my company's information?
When documents are uploaded to the Knowledge Base, Generate reads and indexes them. When you ask a question, it searches for relevant content and uses it to generate an accurate answer. Learn more →
Can I attach files to a conversation?
Can I attach files to a conversation?
Yes. Click the paperclip icon in the chat input to attach files. The AI will read the file and use it to answer your questions. Learn more →
Are my conversations private?
Are my conversations private?
Your conversations are visible only to you unless you explicitly share them. Administrators may have access for oversight purposes depending on your organization’s policies.
Can I delete a conversation?
Can I delete a conversation?
Yes. Hover over a conversation in the sidebar, click the options menu, and select Delete. Note that deleted conversations cannot be recovered. Learn more →
Why is the AI giving incorrect answers?
Why is the AI giving incorrect answers?
The AI’s accuracy depends on the quality and completeness of your Knowledge Base. If answers seem off, check that relevant documents are uploaded and up to date. Also try being more specific in your questions.
Knowledge Base
What file types can I upload?
What file types can I upload?
PDF, DOCX, PPTX, XLSX, CSV, and TXT files. See the full list →
Is there a file size limit?
Is there a file size limit?
Individual files can be up to 200 MB. There’s no limit on the number of files.
How long does processing take?
How long does processing take?
Most documents are processed in seconds to a couple of minutes, depending on size. Large files may take a few minutes.
Can I upload images directly in Generate?
Can I upload images directly in Generate?
Currently, Generate does not support direct image uploads as standalone files. However, Generate can process and understand images that are embedded within documents, including tables, charts, infographics, and other visual elements found in PDFs, Word documents, and other supported file formats.
Agents & Workflows
What's the difference between a chat and an agent?
What's the difference between a chat and an agent?
A regular chat is a general-purpose AI assistant. An agent is a customized assistant with specific instructions, tools, and knowledge scope tailored to a particular task or role. Learn more →
Do I need technical skills to create an agent?
Do I need technical skills to create an agent?
No. You can create agents using plain language instructions. Quick Mode lets you set up an agent in seconds, and the Agent Builder provides a visual interface for more advanced configurations. Learn more →
What are workflows?
What are workflows?
Workflows are automated, multi-step processes you can build using a visual drag-and-drop interface. They let you automate repetitive tasks like report generation, data processing, and more. Learn more →
Account & Access
How do I reset my password?
How do I reset my password?
Click “Forgot password” on the login screen.
I can't see certain features. Why?
I can't see certain features. Why?
Some features may be disabled by your administrator. Contact your admin to request access to specific features. Learn about feature flags →
How do I switch between light and dark mode?
How do I switch between light and dark mode?
Go to Settings → Appearance and toggle your preferred theme. Learn more →