The Slack integration lets your agents search and read channel and message content, and post messages back to Slack.
Slack connector

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What You Can Do

  • Search content — Find relevant channels and messages by keyword
  • Read messages — Let agents access channel and message content
  • Post messages — Have agents send messages to Slack on your behalf

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Connecting Slack

1

Open the Connectors modal

Open Connectors and go to the Apps tab, then find Slack. See Setting Up a Connector for the generic mechanics.
2

Enter your API token

Click Connect and paste your Slack API token to authorize access.
Slack API token field
3

Confirm it's connected

After saving, Slack shows as Connected and is available to your agents.
The channels and messages available to Generate depend on the permissions and scopes granted to the API token you provide.

Communication Overview

Explore other communication connectors.

Setting Up a Connector

Learn the generic steps for connecting a service.