The Microsoft Teams integration lets Generate access your Teams channels and messages as a source.
Microsoft Teams connector

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What You Can Do

  • Access channels — Bring Teams channel content into Generate
  • Read messages — Let agents access message content from your Teams
  • Use Teams as a source — Make conversations available as knowledge

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Connecting Microsoft Teams

1

Open the Connectors modal

Open Connectors and go to the Apps tab, then find Microsoft Teams. See Setting Up a Connector for the generic mechanics.
2

Connect and sign in with Microsoft

Click Connect and complete the OAuth flow by signing in with your Microsoft account and authorizing access.
Microsoft Teams sign-in
3

Confirm it's connected

Once authorized, Microsoft Teams shows as Connected and is available as a source.
The channels and messages available to Generate depend on your Microsoft account’s permissions and the scopes you grant during sign-in.

Communication Overview

Explore other communication connectors.

Setting Up a Connector

Learn the generic steps for connecting a service.