The ServiceNow integration brings your ITSM data into Generate — search incidents, problems, change requests, and knowledge articles using natural language.
ServiceNow connector

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What You Can Do

  • Search incidents — Find and query IT incidents and their status
  • Knowledge articles — Access your ServiceNow knowledge base
  • Change requests — Query change management data
  • Service catalog — Access service catalog items

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Connecting ServiceNow

1

Open Connectors and select ServiceNow

2

Authenticate

Provide your ServiceNow instance URL and credentials.
ServiceNow authentication
3

Configure data access

ServiceNow configuration
4

Save and sync